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Customer Moments
Every Gift Becomes a Memory
Explore special ReNaoGift moments through photos shared by our customers.
Frequently Asked Questions
When will my order arrive?
Every personalized gift is made to order in 1–2 business days, with either shipping option.
Standard — FREE: 3–7 business days after dispatch, or approximately 4–9 business days in total.
Express — $10: 2–4 business days after dispatch, or approximately 3–6 business days in total.
These are estimates, not guaranteed delivery dates. Business days exclude weekends and public holidays.
How much does shipping cost?
Standard shipping to the United States is free. You can upgrade to Express shipping for $10 per order at checkout. Both options include the same 1–2 business days of production.
Can I change or cancel my order?
Please contact info@renaogift.com as soon as possible with your order number and the change you need. Because your gift is made especially for you, changes or cancellation may not be possible once production has started. We will check the status and let you know what we can do.